Terms & Conditions

Last updated: January 2026

These terms govern your use of kinanel.com and any purchase you make from us. By placing an order, you accept them. Please read them before you buy.

About us

Kinanel Lifestyle is a sole proprietorship registered in Kenya, operating from Victoria Court, 1st Floor, Shop 4, Luthuli Avenue, Nairobi. Where these terms say "we", "us", or "our", they mean Kinanel Lifestyle. Where they say "you", they mean the person placing the order or using the site.

Contact: enquiries@kinanel.com · 0733 930 760 · WhatsApp 0471 610 842.

Who can buy

You must be at least 16 years old to place an order. By ordering, you confirm you are 16 or older and that the payment method you use is your own or you have the account holder's permission.

Products

We do our best to describe every product accurately and to photograph it in true colour. Small variations in appearance are normal for natural products and handmade goods. Product weights and volumes are as stated on the label.

Some of our products are food supplements, herbal preparations, or wellness items. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, breastfeeding, taking prescription medication, or managing a health condition, consult a qualified medical professional before using them.

We reserve the right to correct pricing or stock errors before an order ships. If we spot a genuine mistake (a product priced at KES 10 when it should be KES 1,000, for example), we will contact you before charging you, and you can choose to proceed at the corrected price or cancel for a full refund.

Prices and payment

All prices are in Kenya Shillings (KES) and include VAT where applicable. Delivery charges are shown at checkout before you pay.

Payment is processed by Paystack, a Central Bank of Kenya-regulated payment provider. We accept Visa, Mastercard, and M-Pesa. Paystack handles your payment details directly — we never see your card number or M-Pesa PIN.

Your order is confirmed only once payment has cleared. You'll receive an email confirmation with your order number. If you don't get one within an hour, check your spam folder before contacting us.

Delivery

We ship nationwide within Kenya. You can also collect your order from our premises at Victoria Court, 1st Floor, Shop 4, Luthuli Avenue, Nairobi, at no cost.

Delivery times, carriers, and charges are covered in full in our Shipping Policy, which forms part of these terms.

Risk in the product passes to you on delivery. If your delivery arrives damaged, tell us within 48 hours (see the Refund Policy).

Order acceptance

Your order is an offer to buy. We accept that offer when we send you a dispatch confirmation email. Before dispatch, we can decline an order if:

• The product is out of stock and we can't fulfil it.
• We spot a pricing or description error.
• We suspect fraud or an unauthorised payment.
• The delivery address is somewhere we can't reach reliably.

If we decline after payment, we refund you in full.

Returns and refunds

You have 7 days from delivery to request a return for most products. Full terms, eligibility, and the refund process are in our Refund Policy, which forms part of these terms.

Your responsibilities

When using the site or ordering, you agree:

• Not to use the site for anything unlawful.
• Not to attempt to disrupt, hack, scrape, or overload the site.
• To give accurate delivery and contact details.
• To use products as directed on the label and in the product description.

Our website

We work hard to keep the site online and accurate, but we can't guarantee it will always be available or free of errors. From time to time we take the site offline for maintenance. If a technical fault causes an issue with your order, we fix it and, where reasonable, compensate you (a refund, a replacement, or store credit — whichever fits).

Everything on the site — text, product photos, logos, layout — is the intellectual property of Kinanel Lifestyle or our suppliers. You may not reproduce, redistribute, or use it commercially without written permission. You may share links to product pages or take screenshots for personal use.

Limitation of liability

We are liable to you for direct losses caused by our failure to deliver a product you paid for, or by delivering a product that turns out to be defective. Our total liability for any single order is capped at the amount you paid for that order.

We are not liable for:

• Indirect or consequential losses (such as loss of earnings or opportunity).
• Losses caused by misuse of a product or failure to follow the label instructions.
• Delays or non-delivery caused by circumstances beyond our reasonable control (postal strikes, natural disasters, network outages, government restrictions).

Nothing in these terms limits your rights under Kenya's Consumer Protection Act, 2012, which protects you against unfair practices, defective goods, and misleading information regardless of what any contract says.

Complaints

If something has gone wrong, please email enquiries@kinanel.com with your order number and a clear description of the issue. We respond within two business days and aim to resolve most complaints within 14 days.

If we can't resolve it between us, you have the right to complain to the Competition Authority of Kenya or seek redress through the courts.

Governing law

These terms are governed by the laws of Kenya. Any dispute that we can't settle amicably falls under the jurisdiction of the Kenyan courts, with Nairobi as the venue.

Changes to these terms

We may update these terms from time to time. The version in force is the one published at the time you place your order. If we make a significant change, we'll flag it clearly on the site.

Contact

Kinanel Lifestyle
Victoria Court, 1st Floor, Shop 4, Luthuli Avenue, Nairobi
enquiries@kinanel.com
0733 930 760 · WhatsApp 0471 610 842